Last updated: October 27, 2026
Our alfajores are handmade, fresh food, so we handle problems case by case. We want you to be happy with your order.
Because our products are perishable food, we cannot accept returns or exchanges.
If your order arrives damaged, incorrect or not as expected, please contact us within 24 hours of delivery or pickup. Send us an email or a text with your order number and a photo of the problem. We will replace the items or give you a full or partial refund, depending on the situation.
You can change or cancel an order up to 24 hours before your scheduled delivery or pickup date by contacting us. After that, your order is already being prepared and we may not be able to cancel it.
Someone needs to be home to receive your delivery. If no one is available at the scheduled time, please contact us right away so we can try to reschedule. Because the food is perishable, we cannot always refund an order that could not be delivered because no one was available.
Approved refunds are returned to your original payment method. Depending on your bank, they usually appear within 5 to 10 business days.
Email: alfajoresdelsur1@gmail.com
Phone: (512) 909-8374
